SCORM Troubleshooting & Consultation
A course won't record completion, scores show 0%, or it works in SCORM Cloud and fails in your LMS. Book a free 30-minute call: if I can answer it there, it costs nothing; if it needs investigation, you get a quote before any work starts. Looking for ongoing advisory or an audit instead? Hire me as your SCORM consultant →
Free first call · Fixes from £500 · Advice £150/hour · Can't fix it? You don't pay
What a Consultation Covers
SCORM Troubleshooting
Course not launching? Scores not reporting? Bookmarking not working? I diagnose and fix SCORM tracking issues quickly.
From £500Technical Review
Get an expert review of your existing SCORM packages. I identify potential issues, optimization opportunities, and compliance problems.
£150/hourStrategy Guidance
Not sure which SCORM version to use? Need advice on course structure or e-learning approach? I provide honest recommendations based on your specific needs.
£150/hourCode Review
Having technical issues with custom SCORM development? I review your code and provide detailed feedback and solutions.
£150/hourWho It's For & What You Leave With
Every consultation starts with a free 30-minute call with me, the developer who built SCORM Lab, not an account manager.
Who it's for
- L&D and training teams with a course that won't record completion, score correctly or resume
- Anyone whose course works in SCORM Cloud or one LMS but fails in another
- Internal teams building SCORM who want their code or approach reviewed
- Buyers choosing between SCORM 1.2, 2004 and xAPI, or checking an RFP or vendor proposal
- Organisations where nobody in-house owns the technical side of e-learning
What you leave with
- The root cause, explained in plain English
- Fixed files, when the job is a fix
- Written notes and recommendations after every session
- Implementation guidance and follow-up email support
- A quote before any paid work starts, never an open-ended meter
- First call
- Free, 30 min
- Fixes
- From £500
- Advice & reviews
- £150/hour
- Typical turnaround
- 1–5 days
Prefer to write it down? Describe your issue and I'll reply within 24 hours.
Common Scenarios
Start with our free SCORM testing checklist to identify common issues before booking a consultation.
Course launches but completion status never changes in LMS
Solution: Inspected SCORM API calls and found missing SetValue for completion status. Added proper LMSFinish() call with completion tracking. Tested in client's LMS.
SCORM course works in SCORM Cloud but fails in Moodle
Solution: Moodle was using strict SCORM 1.2 validation. Course had SCORM 2004 API calls mixed in. Rewrote all API interactions for pure 1.2 compliance.
Quiz scores reporting incorrectly—always showing 0%
Solution: Score wasn't being normalized correctly (course sent raw score without setting max/min). Fixed score calculation and added proper scaling.
Course bookmarking not working—always restarts from beginning
Solution: Bookmark data was being saved but not retrieved on launch. Added proper GetValue for lesson_location and resume logic.
Internal team building SCORM courses but struggling with tracking
Solution: Two-day consultation covering SCORM fundamentals, API implementation patterns, common pitfalls, and LMS testing strategies. Team now self-sufficient.
Transparent Pricing
Quick fixes, basic troubleshooting, or 1–2 hour consultations
Ongoing consultation, strategy sessions, or technical reviews
For defined scope work, I can provide fixed pricing upfront
What's Included
- Detailed technical analysis
- Written recommendations
- Follow-up email support
- Implementation guidance
How It Works
A simple, transparent process from first contact to delivered fix.
Book a Call or Describe Your Issue
10–30 minutesBook a free 30-minute call, or send a description of your problem through the contact form. Include any relevant files, error messages, or screenshots. The more detail, the better.
Initial Assessment
24 hoursI review your situation and get back to you within 24 hours with an initial assessment, recommended approach, and estimated time/cost.
Approval
1 hourIf you want to proceed, I send a brief scope agreement and invoice. Once paid, I start work immediately.
Investigation & Fix
VariesI dig into your SCORM issue, test in multiple environments, identify the root cause, and implement a solution. You get regular updates.
Delivery & Documentation
1 hourYou receive fixed files, detailed explanation of what was wrong and how I fixed it, and recommendations to prevent similar issues.
Need Expert SCORM Advice?
Book a free 30-minute call and we'll work out what's wrong and whether I can fix it. Prefer to write? Describe your issue and I'll reply within 24 hours.