Privacy Policy
Last updated: 3 January 2026
Introduction
LOST END FOUND LTD ("we", "our", or "us") operates scormspecialist.co.uk. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data.
Information We Collect
Contact Information
When you use our contact form, we collect:
- Your name
- Email address
- Company name (optional)
- Phone number (optional)
- Message content
Analytics Data
We use Plausible Analytics, a privacy-friendly analytics service that doesn't use cookies and doesn't collect personal data. Plausible collects:
- Page views
- Referrer information
- General location (country-level only)
- Device type and browser
This data is aggregated and anonymized. You can read more about Plausible's privacy practices at plausible.io/privacy.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you information about our services (only if you've requested it)
- Improve our website and services
- Understand how visitors use our website
Data Storage and Security
Your contact form submissions are processed through Mailgun and stored securely. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing of your personal data
To exercise any of these rights, please contact us via our contact form.
Cookies
We do not use cookies on this website. Plausible Analytics does not use cookies or collect any personal data.
Third-Party Services
We use the following third-party services:
- Mailgun: For processing contact form submissions
- Plausible Analytics: For privacy-friendly website analytics
- Vercel: For website hosting
Data Retention
We retain your contact information for as long as necessary to respond to your inquiry and provide our services. If you request deletion of your data, we will delete it within 30 days unless we're required to retain it for legal purposes.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Contact Form
- Company: LOST END FOUND LTD
- Location: Bishop's Stortford, UK