---
title: "Emergency SCORM Triage — Same-Day Diagnosis | SCORM Specialist"
canonical_url: "https://scormspecialist.co.uk/scorm-emergency"
last_updated: "2026-06-05T08:03:27.462Z"
meta:
description: "SCORM broken? Free 30-minute triage call. Same-day diagnosis where slots allow, screen-share debugging, fix plan within 24 hours. £0 to talk."
"og:description": "Free 30-minute triage call. Real screen-share debugging, fix plan within 24 hours. £0 to talk."
"og:title": "Emergency SCORM Triage — Same-Day Diagnosis"
---
Emergency Triage · Same-day slots # **SCORM broken? Get it **diagnosed today.
30-minute live triage call. Screen-share, real diagnostics, fix plan within 24 hours. **£0 to talk.**
[**Book a triage slot **](https://scormspecialist.co.uk/book/triage) **Send details by email **
**✓** Same-day slots when available · Real diagnostics, no sales pitch · UK, GMT 9-6
Recognise this? ## **Is this you? ** Tap the situation closest to yours — I'll point you at what to check first. **Course launches this week and tracking won't fire**
Hard deadline, stakeholder asking for progress, and the LMS is reporting nothing back.**See common causes ** **Completion shows in SCORM Cloud but not in our LMS**
Validation passed in the reference environment, but the production LMS won't tick the box.**See common causes ** **Migration imminent and packages started failing**
Moved content between LMSes (or upgraded versions) and existing courses are now broken.**See common causes **How triage works ## **What happens on the call ** No sales pitch. Just diagnosis, plain-English findings, and a fix plan you can act on.**01**### **Send the package and LMS details**≤10 mins After booking, email me the SCORM .zip, the LMS name, and a short description of what's failing. I run validation tools before the call so we don't burn the 30 minutes on setup.**02**### **30-minute live diagnosis**30 mins Screen-share. I reproduce the failure, inspect the SCORM API calls, check manifest, init/commit/finish timing, suspend_data, completion vs success status, and LMS-specific behaviour.**03**### **Walk away with a written plan**<24 hrs Within 24 hours I send you a written root-cause summary, the fix options ranked by speed/cost, and a fixed-price quote if you'd like me to do the fix.Scope of diagnosis ## **What gets diagnosed ** On the 30-minute call I run through the same checks I use on every paid project. Each of these maps to a section in the [~~free SCORM testing checklist~~](https://scormspecialist.co.uk/resources/scorm-testing-checklist). [**Manifest, SCO declarations, resource paths**
Validate imsmanifest.xml structure, resource IDs, file references, and SCO vs Asset declarations.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#package-validation) [**API discovery, init/commit/finish timing**
Trace how the package finds the LMS API, when it initialises, how often it commits, and whether it terminates cleanly.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#scorm-data) [**Suspend_data overflow (4,096-char SCORM 1.2 cap)**
SCORM 1.2 caps suspend_data at 4,096 characters — overflow silently corrupts resume state. SCORM 2004 raises this to 64,000 chars.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#resume-testing) [**completion_status vs success_status (SCORM 2004)**
SCORM 2004 separates completion from pass/fail. Mismatching the two is one of the most common 'completed but shows incomplete' bugs.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#scorm-data) [**LMS-specific quirks**
Mastery score override, cookie/session behaviour, iframe context, browser autoplay/privacy blocks — the bits SCORM Cloud doesn't reproduce.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#cross-environment) [**Cross-browser regressions**
Chrome/Firefox/Safari/Edge differences, especially around autoplay, third-party cookies (Safari ITP), and Enhanced Security Mode.](https://scormspecialist.co.uk/resources/scorm-testing-checklist#cross-environment)No surprises ## **Plain pricing ****£0****Triage call** Capped at 30 minutes, screen-share, real diagnostics. No commitment, no upselling.**£500–£2,500 ****Typical fixed-price fix ** Fixed price, billed before work starts. Larger jobs quoted separately.**Honest guarantee:** if it's not fixable inside 24 hours, I'll tell you on the call. [**Book a triage slot **](https://scormspecialist.co.uk/book/triage)Patterns I see every week ## **Common emergency types ** Most of the calls I take fall into one of these patterns. Common causes are listed — the actual root cause depends on your specific package and LMS. ### **SCORM passes in SCORM Cloud but fails in Cornerstone (or your LMS)** Your package validates in SCORM Cloud, the team signs it off, then the production LMS does something different. Validation success in a reference environment doesn't guarantee identical LMS behaviour.**Common causes include:** LMS launch configuration (player settings, sequencing support, completion rules), browser privacy/session handling (Safari ITP, third-party cookie blocking), iframe or pop-up launch context, API discovery or call timing, and LMS-specific SCORM behaviour around mastery score and reporting delay. ### **Completion fires but Workday (or your LMS) shows 'Incomplete'** The course logs a completion event, the learner sees the success screen, but the LMS dashboard still says incomplete. This is one of the most common emergency calls I take.**Common causes include:** Missing or mismatched cmi.completion_status / cmi.success_status values (SCORM 2004), LMS completion rules that require a score above an internal threshold, score/mastery handling, reporting delay or caching, or package logic that sets completion before commit. ### **Course works for the first learner, broken for everyone else** First test passes. Second learner gets a corrupted state, can't resume, or sees the wrong slide. The package is leaking state somewhere — and migrations expose this fast.**Common causes include:** Commit timing (data not flushed before window close), cached/shared state across learners, LMS attempt settings, suspend/resume bugs that surface only on second launch, learner-state handling, or packaging errors that bake test data into the SCO. ### **'SCORM API not found' on launch** The package opens, looks for the LMS runtime API in the launch window, and can't find it. The course either silently runs in standalone mode (no tracking) or shows an error.**Common causes include:** API discovery code not scanning the full parent/opener frame chain, the LMS launching the SCO in an unexpected window context, browser policies blocking cross-frame access, or an LMS configuration that hosts the API on a different frame than the package expects. ### **Resume worked yesterday, broken today (suspend_data overflow)** Bookmarking works on short test runs but breaks once a real learner gets deep into the course. SCORM 1.2 has a 4,096-character cap on suspend_data — once you hit it, resume silently corrupts.**Common causes include:** Suspend_data exceeding the SCORM 1.2 4,096-character limit, JSON-encoded state ballooning with quiz answers or progress arrays, LMS character-encoding differences, or the package not handling the overflow gracefully (no fallback, no warning).No time to call? ## **Prefer to send details first? ** Send the basics and I'll come back with the next available triage window. ### **Send Details by Email** Can't book a slot right now? Send the details and I'll come back to you with the next available triage window. ## **Don't let a deadline turn into a disaster.** Book a triage slot now or grab the testing checklist if you want to keep diagnosing on your own first. [**Book a triage slot**](https://scormspecialist.co.uk/book/triage) [**Read the testing checklist**](https://scormspecialist.co.uk/resources/scorm-testing-checklist)**✓** Free 30-min consultation**✓** Same-day response**✓** No obligation